Not all information in the brand book should be publicly available. We recommend considering which elements are key for internal communication and which can be shared externally. We discuss more rules on safe sharing of the brand book inthis article.
The Importance of Adhering to Brand Book Guidelines
All employees of the company, regardless of their position, shape the brand's image. However, often for various reasons, they overlook key guidelines set out for image communication. These are often minor deviations, but accumulated, they can lead to serious inconsistencies in communication and weakening of the brand. Let's take a closer look at how to effectively implement and enforce these standards, while caring for the coherence and strength of the brand.
Reasons for Difficulties
To understand why some employees or partners do not adhere to the guidelines contained in the brand book, it's worth taking a closer look at the main obstacles they encounter. Often it's not a matter of dislike or neglecting the brand, but more complex factors that can influence their decisions and actions. Below, we present the most common of them:
- Lack of awareness - employees may simply not know about the existence of a brand book or may not understand its importance.
- Complexity of the document - the document may be too extensive or unclear. If not appropriately structured, employees may feel overwhelmed by its content and give up trying to understand it.
- Lack of access - in many companies, access to the brand book is limited. If an employee does not know where to look for the document or how to use it, they will naturally have difficulty adhering to its rules.
- Resistance to change - new guidelines often mean a revolution in existing professional habits. Without clearly presented benefits for employees and the company, the natural reaction may be resistance and adherence to old methods of operation.
- Insufficient training – if there is a lack of proper educational tools, and knowledge is not regularly refreshed, there is a risk that the rules will be misinterpreted or completely overlooked.
Planning Training
Effectiveconveying the brand book principlesto employees is a significant challenge for any organization. Depending on the size and characteristics of the company, this process can take various forms.
In small enterprises, where relationships are more direct, there is a natural possibility of conveying key information in a less formal way. However, in large corporations, due to structural complexity and geographic dispersion, a more systematic approach is necessary. In this case, e-learning stands out as an optimal solution – scalable, accessible at any time, and not requiring the constant involvement of trainers. For those who prefer a more direct approach, organizing regular workshops or webinars can be a good alternative.
Brand Book in the Onboarding Process
For many companies onboarding is a key moment when new employees become acquainted with the culture, mission, and values of the organizationIt's the perfect time to provide them with a thorough understanding of the brand vision and the brand book guidelines. Introducing such training at the beginning of their career path in the company not only ensures that they will act in accordance with the brand's expectations from the start, but also strengthens their sense of belonging and engagement. The training should be well-thought-out, engaging, and tailored to the needs of new employees, so they can become brand ambassadors from day one.
Monitoring adherence to principles
Monitoring is not just about controlling, but above all, understanding and improving usage. There exists many ways to care for the brand's consistency within the organization: from regular visual audits (e.g., reviewing marketing materials, checking the website), through internal surveys, analyzing customer feedback, to meetings and discussions with the team responsible for the brand image. The specific scope of visual audits we discussed in a separate guide. The value of proper monitoring lies in quickly detecting irregularities and immediately responding before minor errors turn into major problems.
Summary (TL;DR)
A brand book is one of the tools of an image strategy that defines and regulates the way a brand presents itself in various media and customer contact points. Its goal is to ensure consistency of the brand's visual and verbal communication.
Scope of the brand book
The brand book is the essence of a company's visual and communication consistency, playing a crucial role in maintaining its professional image. It focuses on four main areas:
- Logo guidelines - Specifies the use of logos, typography, color schemes, and key graphic motifs.
- Brand communication - Defines the tone and language, as well as the values, vision, and mission of the company.
- Practical applications - Determines how the brand is presented in different media, from websites to printed materials.
- Rights and licenses - Contains information about licenses and copyright, thus protecting intellectual property rights.
Advantages of a brand book
Creating a brand book is an investment in clear communication and visual consistency, which translates into strengthening the market position and streamlining operations within the company. Here are the key benefits that such a document provides:
- Image consistency. - A brand book guarantees continuity and uniformity in brand presentation, essential for its recognition.
- Building loyalty.A document can strengthen customer trust through consistent visual and communication messaging.
- Operational efficiency.A brand book enables faster and more efficient execution of marketing campaigns thanks to established standards.
- High quality of cooperation.Prepared guidelines facilitate the enforcement of quality standards in relationships with external suppliers and partners.
- Assistance for new employees.A brand book facilitates quick familiarization with the company's communication standards.
- Support in building an employer brand.The document contributes to creating an attractive image of the company as a place to work.
- Help in rebranding.Branding resources gathered in one place serve as a reference point during visual and strategic brand changes.
- Scalability and expansion.Ready-made communication patterns facilitate the expansion of business activities into new markets.
- Legal protection.A brand book protects against unauthorized use of brand elements, which has legal significance.
Consequences of not having a brand book
Not having a brand book can lead to a series of negative consequences for the brand. Here are the key challenges that companies without visual guidelines may face:
- Higher expenses– without a brand book, costs associated with production, design, and necessary revisions can significantly increase.
- Delays in implementation – lack of clear standards slows down both decision-making and execution processes in projects, leading to noticeable delays.
- Business misunderstandings – without explicit guidelines, creative partners may struggle to meet expectations, leading to errors and misunderstandings.
- Brand image inconsistency – companies without a brand book often struggle with the problem of inconsistent brand presentation across various platforms and materials.
- Challenges in managing the image – without a brand book, it is more difficult to maintain control over how the brand is presented.
- Difficulties in building organizational culture – a consistent brand book supports the brand culture, and its absence can weaken the company's identity and values.
Common mistakes
An effective brand book is a key element of the brand's strategy, but it's easy to make mistakes that can diminish its value. Here are some of the most common problems:
- Not tailored to individual needs – guidelines are often too general or excessively detailed, which makes their application challenging.
- Complicated language – specialized jargon and an unintuitive structure can discourage users.
- Lack of updates – Skipping regular audits results in the document losing its relevance.
- Ignoring user feedback – Opinions from individuals using the brand book are valuable; neglecting them can lead to the creation of ineffective or impractical guidelines.
- Lack of visual examples – Visual examples are crucial for better understanding and interpreting the guidelines; their absence can result in ambiguity and mistakes in the application of the brand book.
Brand book distribution
For a brand book to be effective, it must be readily accessible to all stakeholders – both internally for employees and decision-makers in the company, as well as external partners or service providers. We can divide the methods of distribution and education into:
- Digital – through the cloud, project management platforms, VPNs, or dedicated applications.
- Physical – printed versions for key decision-makers.
- Trainings – organizing workshops and educating the team to ensure understanding and adherence to the guidelines.
Having a brand book is primarily about making conscious strategic decisions that can completely transform the way your brand is perceived. Are you ready to stand out from the competition and gain customer loyalty?Set a goal – let this guide serve as the first step on the path towards coherence and recognizability of your brand. Remember that every great brand started from the first page of its brand book. Now it's time for your story.