FAQ
Questions we hear before a project begins
We have answered the questions that most often come up in a first conversation: cost, timing, scope, revisions, rights and remote work. If we have missed something, write to us and we will give you a clear answer.
01
Before getting in touch
We are not sure whether we need a rebrand. Can we get in touch?
Yes. Most conversations start that way. Tell us what has changed in the business and what is getting in the way of sales. We will suggest where to start, even if a smaller fix or an audit is enough.
Does the first conversation commit us to anything?
No. The first conversation is free, takes about 30 minutes and happens by phone or video. You can get a feel for working with us and ask any questions.
Can we show you our current website, logo and materials before we talk?
Yes, and we encourage it. The more we can review beforehand, the more specifically we can discuss what to change.
We had a bad experience with another studio. Is that a problem?
No. Show us what did not meet your expectations and what was proposed before. That helps us understand what to avoid.
02
Cost, scope and timing
How much does a project cost?
The Pilot has a fixed price agreed before work begins. We price Rebranding and Partnership by stage, with the cost, timing and outcome agreed in advance. A brand audit is a separate paid stage.
What affects the timeline?
It depends on the scope, the number of products and places where the brand appears, and how quickly decisions are made on your side. We agree on the timing for each stage before it begins.
What is the difference between a Pilot and a Partnership?
A Pilot covers one offer and one page within a defined scope. A Partnership guides change in stages when it spans many products or channels, or takes longer.
Do you handle implementation too?
Yes. We implement websites, shops and digital products, and prepare files for print and packaging. If your team handles implementation, we adapt the design to its standards, as we did for the Coders3 website.
03
Decisions and revisions
Who should make decisions on our side?
One person should gather the team’s input and approve the direction. Others can share feedback, but one person has the final say. That keeps conflicting opinions from pulling the project apart.
How many revision rounds are included?
We agree on the number of rounds and the approval process before each stage begins. We price additional concepts or rounds before starting that work.
What is the best way to share feedback?
In one place, through one person. We agree on a channel at the start so feedback does not get lost in email and everyone knows which version is current.
Does a rebrand always mean changing the logo?
No. Often it makes sense to keep an identity customers recognise and change the messaging or how the brand is used. College Cribs kept its house logo and simply added a graduation cap.
04
Rights, files and maintenance
Who owns the rights to the work?
Once the invoice is paid, you receive full economic rights to the approved materials, with no time or territory limits.
Who maintains the website after launch?
You can manage it yourself: we hand over access and instructions. If you prefer, we can agree on technical support separately.
Can you coordinate with the printer?
Yes. We can coordinate with the printer, review proofs and oversee orders. You remain responsible for paying the printer.
05
Remote work and international clients
We are not in Wrocław. Is that a problem?
No. We work with clients across Poland and abroad, including in different time zones. A project can run without in-person meetings.
Do you work in English?
Yes. We have worked with clients in more than 10 countries, including Ireland and China. We can run a project in Polish or English.
Contact
Did we miss your question?
Write to us. We will reply within two working days with a clear answer, not a link to general terms.
Gabi or Piotr will reply personally. Prefer to talk? Give us a call.